Frequently Asked Questions

Question:

Can I change or cancel my reservation?

Answer:

A customer may change a reservation in person or by telephone during normal operating hours (or at any time on the Authority’s website). A customer may also cancel a reservation in person or by telephone during normal operating hours (or any time on the Authority’s website), in which event the value of the cancelled reservation will be fully refunded to the customer if the reservation is canceled at least two hours before of the scheduled departure. (For the cancellation of a reservation that had been paid for with a coupon from a 10-trip ticket book, the Authority will return a coupon to the customer’s ticket book for future use in lieu of a refund.)

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