Frequently Asked Questions

Question:

What happens if I simply do not use my reservation?

Answer:

In the event a reservation is neither cancelled nor changed with advance notice, nor used as reserved, no refund shall be issued for the unused reservation. However, the ticket will remain valid for travel on a standby basis if it is used within one year from the date the reservation was originally booked. In the event the reservation was paid for with a coupon from a 10-trip ticket book, upon the customer's request, the Authority will return a coupon to the the customer's ticket book for future use in lieu of a refund, and there will be no one-year limitation on the coupon's validity.

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