Frequently Asked Questions

Question:

What happens if I lose my parking ticket?

Answer:

If a customer fails to give a ticket back for collection upon exiting the facility, the Authority will charge the customer an amount equivalent to the aggregate of the charges that the customer would have incurred for parking in that facility for each calendar day the vehicle has been there, but no less than for a minimum of 7 calendar days. If a customer who is charged the 7-day minimum amount later submits his or her parking ticket showing that the customer’s vehicle was not parked in that facility for 7 calendar days, together with the receipt for the 7-day minimum amount so paid, the customer will be refunded the difference between that amount and the rate the customer would have been charged for the actual calendar days (or portions thereof) parked had the customer presented the parking ticket for collection at the time of exit.

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