Frequently Asked Questions

Question:

What if I can't get a reservation for the particular trip I want? Does the Authority have a “wait list” for reservations?

Answer:

The Authority's computerized reservation system has a “wait list” capability. If a customer is unable to make a reservation for the date or time desired, the customer may also request that the reservation be moved to other dates and/or times if they become available. “Wait list” requests are honored on a first come, first served basis, and are automatically processed up to 48 hours in advance of the reserved departure as spaces become available due to other customers' reservation cancellations or changes.

If a customer's reservation is changed to one of his or her “wait list” requests more than one week in advance of the scheduled sailing, the Authority will email the customer a notice of the change if the original reservation was made over the Internet or, if the reservation was made over the telephone or in person, the Authority will mail the customer a notice of the change. If the change occurs one week or less before the scheduled sailing, the Authority will telephone the customer to confirm the change. Changes to a customer’s reservation resulting from the “wait list” can also be viewed from the Authority’s website, under online vehicle reservations. No changes to a customer's reservation will result from a “wait list” request 48 hours or less before the scheduled sailing.

Once a “wait list” change is made to a customer's reservation, the Authority can only honor the reservation as changed, and cannot honor the customer’s original reservation. Accordingly, customers are strongly encouraged to call the Authority's Reservation Office or view their online vehicle reservations on the Authority's website within 48 hours prior to their scheduled sailing to confirm whether any “wait list” changes have been made to their reservation.

Changes to a reservation as a result of a “wait list” request are not considered “Reservation Changes” and do not result in any cancellation or change penalties; but once a reservation is changed due to a “wait list” request, the changed reservation is subject to all cancellation and change policies.

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