Frequently Asked Questions

Question:

What happens if I miss the trip for which I have a reservation?

Answer:

If a customer with a vehicle reservation is not boarded due to his or her late arrival at the departure terminal, the reserved space will be used for another vehicle, and the customer's vehicle will only be able to travel on a standby basis solely on the date for which the reserved trip was scheduled. At the Authority's discretion, the customer's vehicle may instead travel on a standby basis the following day. In either case, the vehicle will have no priority over other standby vehicles.

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